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Frequently asked questions

Reservation platforms
- Can I select the platforms that Hotel-Spider should connect me to and which it should not?
When you are entering your subscription, a list of available platforms is shown. You check the boxes of the platforms with which you wish to be connected.
- Can Hotel-Spider connect to a platform that is not in the list?
In that case you contact Tourisoft (info@tourisoft.com). On the basis of a feasibility study (technical, commercial, financial return), Tourisoft will take a decision whether to develop an interface with this platform.
- Does my existing contract with the reservation platform remain valid?
If you already have a contract with a platform, this remains valid. You transmit the access information to Tourisoft that is required to set up the connection.
- How is the legal relationship?
Before Tourisoft can activate the connection with a platform for you, you need to have a signed agreement with this platform. In case you do not know the organisation, Tourisoft can help you establish first contacts.
- Can I add a platform later on?
You can always add a platform later on. Simple check the corresponding box.
- What should I do in case I no longer wish to use a platform?
If you no longer need a platform, you take away the check in the box.
- What are the platforms with which Hotel-Spider can connect?
The list of platforms with which Hotel-Spider can connect is regularly extended. The up-to-date version of this list can always be found on the web site www.hotel-spider.com. It is worthwhile to check this list from time to time.
- Can I enter different prices for the same product on different platforms?
The price you enter can be the same for every platform you use or be different per platform.
- Can I offer a product on certain platforms and not on others?
For each product you can determine on which platform you wish to offer it.
- Can I close the allotment for a product on certain platforms and not on others?
For each product you can determine for every day on which platforms you wish to offer the allotment.
- Why do I have to send my reservation platform access information to Tourisoft?
Each time Hotel-Spider sends information to one of the platforms, it has to identify itself. It does this with the information you have provided to Tourisoft, the creator of Hotel-Spider.
- Can Hotel-Spider also manage the reservations coming from my own hotel website?
Absolutely. Hotel-Spider manages these reservations just like all the others. They will be debited on the same allotment. Hotel-Spider supplies you with a URL that you can integrate in your website. When the visitor of your website clicks on the "Book now" button, he will go to a Hotel-Spider screen in which he can enter his reservation.
- What should I do to get connected to the GDS?
When you wish to be connected to the GDS, you only have to let us know. We shall then send you an offer for the services of our partner GlobRes. By signing up with Hotel-Spider you will benefit from reduced GlobRes fees while at the same time Hotel-Spider waives its annual fee.
 
Payment
- Can I test Hotel-Spider?
You can test Hotel-Spider during a whole month. Click on the Subscribe button, print the contract, fill out the information, sign and fax it to Hotel-Spider. During a whole month you can use Hotel-Spider free of charge. You will have your hotel connected to the reservation sites of your choice. If after that month you are convinced that the efficiency of managing your hotel increased because of Hotel-Spider and the number of incoming reservations has grown, you stay with us. If you are not convinced, you are free to leave us. You have no obligation whatsoever.
- Do the Hotel-Spider costs depend on the number of reservation platforms I am connected to?
The Hotel-Spider costs depend on the number of reservation portals you have your hotel connected to. Every time a reservation comes in, Hotel-Spider will send you an e-mail. If you wish to receive a fax instead of an e-mail, Hotel-Spider will charge you for that. If you wish to have your internal management system (PMS) connected to Hotel-Spider, an extra amount will be invoiced. The complete pricing structure can be found when you click on the Prices button.
 
Internal hotel management system (PMS)
- Can Hotel-Spider also connect with my internal hotel management system (PMS)?
Tourisoft has developed a universal interface that follows the international standard in this business. This interface allows you to connect your internal system to Hotel-Spider. By doing so you can continue to use your internal system that you know well, and let Hotel-Spider take care of the communication with the reservation sites of your choice.
- What must I do to connect my internal management system (PMS) to Hotel-Spider?
If you do not yet find your PMS system in the list of PMS systems with which Hotel-Spider can connect, we advise you to talk to the supplier of your PMS system and ask him to contact Tourisoft to obtain the documentation of the interface.
- What are the costs if I use the Hotel-Spider interface to connect my internal management system (PMS)?
If you wish to have your internal management system (PMS) connected to Hotel-Spider, an extra amount will be invoiced. The pricing structure can be found when you click on the Prices button.
 
Technical questions
- Do I have to install Hotel-Spider on my computer?
Hotel-Spider is 100% based on internet technology. We send you the access codes and off you go!
- What are the minimum system requirements for the use of Hotel-Spider?
- Either a PC equipped with Microsoft Windows 98/ME/NT/2000/XP
- or an Apple Macintosh equipped with Mac OS 9.x or Mac OS X
- A recent browser (Internet Explorer, Firefox, Opera, Netscape)
- An Internet connection.
 
 

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