Since March 2015 the Hotel Krone Lenzburg, with around 70 rooms, uses the Channel Manager Hotel-Spider with the great success. The online bookings have increased significantly since the activation. The collaboration with Hotel-Spider is very cooperative, friendly and speedy.
The price-performance ratio is excellent.
Efficient, a time-saver, comprehensive. Many thanks! Could not do without Hotel-Spider anymore ...;)
Hotel-Spider is the ideal choice as a Channel Manager for us and fully covers our needs in terms of booking channels, functionality and reliability. The support team responds quickly and is always able to answer any questions. Moreover, the costs are comprehesible and in our opinion the value for money is very good.
Karl-Heinz Ammon, Marketing & Sales Manager Silvretta Parkhotel Klosters
Generally I can say it is a very clear and concise Channel Manager.
The in its simplicty it brings the best results.
Before Hotel-Spider the expense of room management was quite high. Since I use Hotel-Spider everything is much easier and I sell more rooms online.
The support of Hotel-Spider is great!! Concerns are handled quickly and alternatives are provided.
Hotel-Spider is essential for me.
The collaboration with Hotel-Spider has worked perfectly from day one and we can only recommend this Channel Manager to our colleagues. In case of any questions the support team will continuously and competently help us at any time.
I have experienced the cooperation with Hotel-Spider as very professional and speedy. When migrating to Hotel-Spider, the team was very clear about what information was needed from us. These instructions and the guidance on your part were very valuable and important to me. The migration ran perfectly and the system has worked properly right from the start. In case of questions, the team responds quickly and competently. Hotel-Spider eases our workload at the hotel and the price-performance ratio is great.
We are extremely satisfied with the services offered.
It is worth mentioning in particular that the communication has short distances and problems are promptly taken care of.
We look forward a continued good cooperation and would not hesitate to recommend Hotel Spider.
It really is a great pleasure to work with you. As some of the hotels on my platform work with other channel-managers, I am able to compare and give you, with clear conscience, my personal opinion of this positive experience with you and your company. From my side I can only recommend Hotel-Spider to the hotels.
I am looking forward to a further very good and future oriented cooperation.
What we like about Hotel-Spider is its high reliability (we hardly have had connectivity issues) and good integration with our PMS Lodgegate at the one side and the reservation portals at the other side.
The help desk is also reactive and competent. 5 stars!
One of the decisive factors was the first contact with Hotel-Spider. Already at the first call, I immediately noticed that I was speaking to a responsible employee. From the very beginning, I had the impression that all employees of Hotel-Spider were very knowledgeable, and this still proves to be true. For all support issues I was helped quickly, and - more importantly - successfully. Reducing our workload and saving working hours, as we do with Hotel-Spider, was the reason we were looking for a channel manager. Every promise we heard when we started, was fulfilled. Another important advantage is the web-based interface of Hotel-Spider. I can access Hotel-Spider from any place. The price of the Channel Manager is also an important consideration. Naturally, as a budget hotel, we must pay close attention to all our expenses and here too Hotel-Spider absolutely worth the money.