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Success Story – Amara Villa, Sri Lanka

Features | 21 Nov 2023

Amara Villa a lush green garden of the villa with swaying coconut palms and the colourful blooms that surround it. A Villa boasts of five spacious bedrooms adorned with all luxuries.

This property had been in the heart of Sri Lanka from many years, offering guests a serene escape from the hustle and bustle of city life. While it was beloved by its loyal patrons, Amara Villa was struggling to attract new guests and maximize its revenue.

The hotel's management knew they needed to find a way to reach a broader audience and streamline their online presence. They decided to take a leap of faith and invest in a channel manager and they connected with Hotel-Spider.

Here's how the story unfolded:

Step 1: Integration with the Channel Manager

The hotel management team carefully selected Hotel-Spider that suited their needs and budget. This integration allowed Amara Villa to update room availability, rates, and other important information across all online booking platforms in real-time, reducing the risk of overbooking or double bookings.

Step 2: Expanding Online Presence

With Hotel-Spider in place, Amara Villa expanded its presence on various OTAs such as Booking.com, Expedia, and Airbnb, Google HotelAds Etc. This has increased their visibility and accessibility to potential guests from around the world.

Step 3: Enhanced Guest Experience

With more bookings coming through various online channels, Amara Villa invested in improving its guest experience. They have made changes on their website and complete content on each listed OTAs and all the other necessary improvements they introduced new amenities that catered to the needs and preferences of their diverse clientele.

Step 4: Measuring Success

Over time, Amara Villa saw a significant increase in both occupancy rates and revenue by 60%. Their online reviews improved and they gained a loyal following of return guests. Hotel-Spider tools allowed the hotel to track performance, identify trends and make data-driven decisions to further enhance their success.

Step 5: A Bright Future

Amara Villa’s success story continued to unfold as they embraced technology and innovation to stay competitive in the ever-evolving hospitality industry. With the help of Hotel-Spider, they could adapt to changing market conditions, remain visible to potential guests and provide exceptional experiences.

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