Is your hotel using the right online distribution platform? Here's an owner's interesting experience!

Hotel Spider
Features | 9 Dec 2022

Practically, every industry is impacted and assisted by technology in the present day. Its effects extend to the hotel industry as well. There is no doubt that technology plays a key role in the hospitality industry today.

Hotelier 1: Hey!

Hotelier 2: Hey, how are you? It’s been a long time! How’s business?

Hotelier 1: I’m not bad. We’re slowly getting back to how things were before COVID, but it’s taking a long time. The biggest issue is that we’re just not getting as many direct bookings as we used to and it’s really affecting our bottom line.

Hotelier 2: I’m sorry to hear things are moving slowly. Actually, we had some similar issues a few months ago, but we managed to fix them with a new online distribution platform.

Hotelier 1: Oh, really? What solution did you use? We have been looking into upgrading our own online distribution software — it’s not been working so well for us.

Hotelier 2: The platform is called Hotel-Spider. It’s made by a Swiss company, and they have a ton of features to help hotels get more direct bookings and manage their properties more easily. I’ve used several different platforms over the years and never saw great results, until now.

For example, it has its own booking engine which gives you way more control over how customers interact with your website and make reservations. Now our customers can book directly through our website much more easily, so our direct bookings have gone up and customers keep returning directly to our site instead of going to third-party platforms.

Hotelier 1: Great! One of our biggest challenges this year has been overbooking. We just weren’t ready for all the new tourists in some of our hotels, and we had to turn a lot of them away. Does Hotel-Spider help with that?

Hotelier 2: It does, yes. The Channel Manager feature helps you centralise all your sales and inventory information in one place so you can stay on top of your bookings more easily. It also synchronises all your prices and availabilities across all your booking channels so there’s less chance of rate discrepancies, too.

Hotelier 1: That’s very interesting. But won’t it be difficult for my staff to learn all these new features and tools? Hotelier 2: No, actually it shouldn’t take long at all. The Hotel-Spider software is designed to be easy to learn and integrate with your existing systems like a property management system or revenue management system. In fact, because so many key tasks are automated, your staff will probably find it easier than what they were doing before.

Hotelier 1: I already have a website, won’t I have to redesign the entire thing?

Hotelier 2: No — that’s another great feature about Hotel-Spider, it’s built to easily integrate into your existing website, so you don’t have to do an expensive and time-consuming overhaul of what you already have.

Hotelier 1: Wow, thanks so much for letting me know about this, I’ll be sure to check it out! Interested in trying Hotel-Spider? If you’re like the hotelier we met here, you could benefit from Hotel-Spider’s many features aimed at making it easier to market, run, and grow your hotel. Contact us to find out more.

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