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References

Read what customers have to say about us: get insight into how our solutions have been implemented and how they have helped our customers.

We have already used various channel managers in our hotel. However, these systems did not offer me the freedom to implement my own strategies. Hotel-Spider offers us great flexibility: just last week, I was able to create a new rate within just a few minutes and connect it with the OTAs. In addition, the possibility to manage each portal individually is extremely important in terms of our online strategy. The user interface is really easy to use but at the same time reflects the entire complexity of our establishment. 

Zürich, Switzerland

The Dom Collection Group is a hotel group consisting of seven establishments in Saas-Fee. We have been working with the Hotel-Spider Channel Manager since 2013. Due to the growth experienced over the last few years, our requirements in terms of both reliability and control possibilities have increased. Thanks to the two-way interface to Protel, Hotel-Spider takes care of this efficiently. We value the fast, effective support, that is provided. The Hotel-Spider team is always there for us, whenever we need their help. 

Saas-Fee, Switzerland

At the beginning of 2016 we changed our Hotel-Spider channel manager. A complete integration with our own PMS was really important for us. We were highly impressed by the efforts of the integration team during the smooth process of system transition. Now that the booking procedure has been automated, my staff can focus on our clients again.   

Vienna, Austria

Our hotel has only been online since last year. Previously we worked exclusively for regular clients and by means of direct bookings, but now that our sales are centralised we can react faster and sell rooms in a more spontaneous way while avoiding overbooking risks. At present we have the freedom and flexibility needed to optimally manage the online portals, which has allowed our occupancy rate to be increased by 30%.   

Rügen, Germany

Hotel-Spider was recommended to us during the assessment of our software. Even though the configuration took a little more time at the beginning, the change has certainly been worth our while. We now save a lot of time since we are interfaced to our own Property Management System. This saves us from entering reservations manually. 

Münster, Germany

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