Hotel Spider


Hotel payment services

The hotel industry has still not managed enforcement of payment when a booking is made, as had long been standard for airlines. Charging and guaranteeing credit cards increasingly lead to much effort and an increased risk for hotels.

On the one hand, we have industry standards such as PCI-DSS (Payment-Card-Industry Data-Security-Standard), which strictly prescribe how you must securely store your guests' credit cards in your hotel. And on the other hand, there is the PSD2 law, which regulates Strong Customer Authentication (SCA) when charging your guests’ credit card.

To support you, we have integrated various payment solutions into our platform Hotel-Spider to reduce risk and automate processes. 

Online payment with Spider-Booking

With Spider-Booking, you can ensure that your customers can book with you quickly and securely. In addition, it also lets you guarantee that you'll get paid for the stay. Integrate Hotel-Spider's payment solution with Spider-Booking and collect the amounts right during the booking process in real-time. Thus, your guest can pay for their stay securely and easily. You have the security that you will get paid for your service.


Transaction and commission fees apply to payments via Spider-Booking.

Credit card check

Avoid tedious manual credit card checks and protect yourself from bogus bookings, no-shows and fraud.  Take advantage of automatic credit card verification during the reservation process.

Using the Card Verification API provides a simple and effective way to combat fraud. Every card that enters our system, whether OTA, GDS or via direct booking, is checked via a zero-amount call to ensure the card is not invalid, stolen, counterfeit, expired or blocked. The authorisation request will not show up on the customer statement but offers you again the opportunity to test the validity of a credit card on file.

Based on the data in Hotel-Spider, we see that on average 5.6% of the credit cards on file do not withstand the check.

What is checked and how?

A charge of €0.00 is "booked" on the card to get the following data:

Hotel Spider

Make your life easier and use Pre-Stay Payment!

The impact on your Hotel's online reservation with PSD2 and strong customer authentication.
Hotel-Tech | 7 Oct 2019
The second Payment Service Providers Directive (PSD2) has finally come into full force in the European Economic Area (hereinafter referred to as the EEA) with effect from the end of 2020.
Features | 26 Mar 2021
In this video, we’ll show you the three most common social engineering attacks used by hackers – and provide practical examples of how you can protect your staff against them!
Hotel-Tech | 18 Jun 2021
A knowledgeable partner in the payment process domain and the right technology help you to put this in place a smooth, safe procedure. The Hotel-Spider Payment Services provides both.
Features | 14 Mar 2022