The Challenge: Outdated Processes Were Holding Back Growth
The Colonial Courtyard had long enjoyed a loyal base of returning guests, but as the digital landscape shifted, their growth hit a ceiling. Their small team struggled to manage rates and availability manually across multiple booking platforms.
“We were spending hours updating every single OTA and still dealing with overbookings. It was frustrating and inefficient,” said the hotel owner.
They needed a solution that would streamline their online distribution, reduce errors and boost visibility — without overwhelming their team.
The Solution: Connecting with Hotel-Spider
In Mid 2025, The Colonial Courtyard partnered with Hotel-Spider, a Swiss-based channel manager known for its reliability, local support and seamless integration with OTAs, Meta, Booking engine & Payment Gateways.
With Hotel-Spider, they connected all their sales channels — including Booking.com, Expedia, Airbnb and their own website — in one centralized platform.
“The onboarding process was smooth, and the support team helped us every step of the way. Within days, our system was fully synced,” said the hotel owner.
The Results: Bookings Up, Errors Down
The impact was almost immediate.
- +55% increase in OTA bookings within the first 3 months.
- Zero overbookings since implementation
- +30% more direct bookings thanks to better rate parity and visibility
- Time savings: Daily rate and availability updates cut from 2 hours to 15 minutes
The Colonial Courtyard also saw an uplift in guest satisfaction, as booking experiences became smoother and more consistent across platforms.
Looking Ahead
The Colonial Courtyard is now exploring Hotel-Spider’s integrated booking engine to further drive direct bookings and reduce dependency on commission-based platforms. With automation taking care of the back end, the team is free to focus on what they do best — delivering a great guest experience.
